Frequently Asked Questions

Yes. All our products are made with non-toxic, child-safe materials. Fabric items use OEKO-TEX certified textiles, and wooden items use natural finishes with no harmful chemicals. Each product page includes specific age recommendations.

Yes, we offer free standard shipping on all orders over $75 within the United States. Orders under $75 ship for a flat rate of $5.99.

Our products are designed for children ages 0-10. Each product page includes specific age recommendations in the description. Always supervise children during play.

Most fabric items are spot clean or machine washable. Check the care instructions on each product page for specific washing guidelines. We recommend cold water wash and air dry for most items.

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Contact us at info@fairydot.shop to start a return.

We currently ship to the United States only, including Alaska and Hawaii.

Standard shipping takes 3-7 business days after processing. Processing takes 1-2 business days. Alaska and Hawaii may take 5-10 business days.

We accept Visa, Mastercard, American Express, and PayPal. All payments are processed securely with SSL encryption.

Contact us as soon as possible at info@fairydot.shop. If your order has not yet shipped, we can modify or cancel it.

Yes, all our products undergo safety testing to ensure they meet or exceed US safety standards for children's products. We use non-toxic materials and follow strict quality control.